How to Collect and Analyze User Feedback in Connect

The User Feedback Tool in Connect helps churches collect valuable insights from visitors, congregation members, and new guests. This tool allows you to ask questions, gauge satisfaction, and analyze responses—all in one place.

1. What Is the User Feedback Tool?

The User Feedback Tool enables you to:
✅ Gather feedback on church services, culture, and events.
✅ Create custom surveys with multiple question types.
✅ Collect and analyze responses in the Contact Inbox.
✅ Display or hide past responses to encourage engagement.

💡 Why It Matters: Understanding visitor and member experiences helps improve engagement, retention, and church outreach.

2. Adding the User Feedback Tool to Your Panel

Step 1: Enable the Tool

Log in to your Connect Dashboard.
Navigate to Customize Tools.
Click “Add Tool” and select User Feedback.
Click the down arrow next to the tool to open settings.

3. Customizing the User Feedback Tool

Step 2: Naming and Display Settings

Tool Title – This will be displayed in the Connect panel.
✅ Example: “How Are We Doing?” or “Share Your Thoughts”
Panel Title – This text appears at the top of the feedback form.
✅ Example: “We’d love to hear your thoughts on your experience!”
Visibility – Set when the tool should appear:
- Always (Recommended for ongoing feedback collection.)
- Working Hours Only (For real-time engagement.)
- After Hours (For feedback collection outside of service hours.)

💡 Tip: Keep visibility Always On to collect feedback at any time.

4. Creating Survey Questions

Step 3: Adding and Managing Questions

Click “Add Question” to create a new survey question.
Enter your question text.
Choose a question type:
- Multiple Choice – Users select one option.
- Sentiment Scale – Users express how they feel about something.
- Star Rating – Users rate on a scale (e.g., 1-5 stars).
Click “Save” to store the question.

Step 4: Organizing Questions

Drag questions into the "Active" section to include them in the survey.
Move questions back to "Inactive" to remove them from the form.

💡 Example Survey Questions:
✅ How was your experience attending service today? (Star Rating)
✅ Would you recommend our church to a friend? (Multiple Choice: Yes/No)
✅ How do you feel about our church's culture? (Sentiment Scale: Very Satisfied → Not Satisfied)

5. Configuring Feedback Visibility

Step 5: Choosing How Responses Are Displayed

Show Responses: Display how others have answered after submission.
Hide Responses: Keep responses private.

💡 Tip: Enabling Show Responses can encourage more engagement by allowing visitors to see how others feel about different topics.

6. Saving and Testing the Feedback Tool

Step 6: Save and Preview

Click “Save” to apply changes.
Open your website and click on the User Feedback Tool to test the survey.
Submit a test response to ensure the form functions correctly.

7. Viewing and Analyzing Feedback

Step 7: Accessing Feedback Responses

Navigate to Contact Inbox in the Connect Dashboard.
Select User Feedback from the list of interactions.
View individual responses, download results, and analyze trends.

💡 Example Insights:
✅ Track how visitors feel about worship experiences.
✅ Identify common themes in feedback for improvement.
✅ Share insights with church leadership to guide decision-making.

8. Best Practices for Collecting Feedback

✅ Keep surveys short – Aim for 3-5 questions to maximize participation.
✅ Use a mix of question types – Multiple-choice, ratings, and sentiment scales work best.
✅ Regularly review responses – Check the Contact Inbox weekly for new feedback.
✅ Act on feedback – Make improvements based on member input and communicate changes.

Next Steps

Now that your User Feedback Tool is set up, explore other Connect tools to enhance engagement. Need help? Contact support@ministrydesigns.org or visit ministrydesigns.com.