How to Set Up and Use the Knowledge Library in Connect

The Knowledge Library Tool in Connect allows churches to create a searchable FAQ section, helping website visitors quickly find answers to common questions. This tool enhances engagement by providing instant information about service times, beliefs, locations, and more—without requiring direct staff interaction.

1. What Is the Knowledge Library?

The Knowledge Library Tool serves as a digital FAQ center where visitors can:
✅ Search for answers to frequently asked questions (FAQs).
✅ Navigate organized categories for specific topics (e.g., "Service Times," "Beliefs").
✅ Reduce the number of repetitive inquiries to staff.
✅ Access information anytime, even outside of church office hours.

💡 Why It Matters: A well-structured Knowledge Library allows churches to serve members and visitors 24/7, ensuring they always have access to the information they need.

2. Adding the Knowledge Library Tool to Your Panel

Step 1: Enable the Tool

Log in to your Connect Dashboard.
Navigate to Customize Tools.
Click “Add Tool” and select Knowledge Library.
Click the down arrow next to the tool to open settings.

3. Customizing the Knowledge Library

Step 2: Naming and Display Settings

Tool Title – This appears in the Connect panel.
✅ Example: “Frequently Asked Questions” or “Church Info Center”
Panel Title – Displayed inside the panel when opened.
✅ Example: “Find Answers to Common Questions”
Visibility – Choose when the tool is available:
- Always (Recommended for 24/7 access.)
- Working Hours Only (Hides FAQs after office hours.)
- After Hours Only (Shows FAQs only when staff are unavailable.)

💡 Tip: Keeping the Knowledge Library set to Always ensures visitors can access key information anytime.

4. Organizing FAQs with Sections

Step 3: Creating Categories for Questions

FAQs are organized into sections. Before adding questions, you must create at least one section.

To Add a Section:

Click “Add Section”.
Enter a category name (e.g., “Service Info”, “Beliefs”).
Click “Save” to create the section.

💡 Example Categories:
✅ General Questions (e.g., What time is service?)
✅ Beliefs (e.g., What does the church believe in?)
✅ Giving (e.g., How can I give online?)
✅ Children’s Ministry (e.g., Is childcare available during services?)

5. Adding FAQ Items

Step 4: Creating Individual FAQ Questions

Click “Add Item”.
Select the section where the question belongs.
Enter the question (e.g., What time is your Sunday service?).
Enter the answer (e.g., Our services start at 10:30 AM and last about 75 minutes.).
Click “Save” to add the FAQ.

💡 Example FAQs:

✅ Section: General Questions

Q: What time is service?
A: Sunday at 10:30 AM.

✅ Section: Location

Q: Where is your church located?
A: 123 Church St., Springfield, IL.

✅ Section: Beliefs

Q: What do you believe in?
A: We believe in Jesus Christ as our Lord and Savior.

6. Searching and Displaying FAQs

Once the FAQs are added, visitors can:
🔍 Search by keywords (e.g., typing "service" pulls up related questions).
📌 Click on categories to browse topics.
📖 Expand questions to reveal answers.

💡 Tip: Use clear and concise answers so visitors get the information they need quickly.

7. Saving and Testing the Knowledge Library

Step 5: Save and Preview

Click “Save” to apply changes.
Open your website and click the FAQ tool to test the search function.
Ensure that questions are categorized correctly and answers are easy to read.

8. Best Practices for Managing FAQs

✅ Keep answers short and clear – Avoid long paragraphs; be direct.
✅ Update FAQs regularly – Review every few months for accuracy.
✅ Use multiple categories – Makes it easier for users to find what they need.
✅ Monitor visitor feedback – See which FAQs get viewed the most and improve them.

Next Steps

Now that your Knowledge Library is set up, explore other Connect tools to enhance visitor engagement. Need help? Contact support@ministrydesigns.org or visit ministrydesigns.com.