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How to Set Up and Use the Phone Contact Tool in Connect

Enable Direct Communication with Your Church via Phone Calls

 

The Phone Contact Tool in Connect allows website visitors to call your church staff, leadership, or specific ministry teams directly from their mobile device or computer. This tool ensures that people can reach the right person at the right time, whether they have general inquiries, need prayer, or require pastoral support.

1. What Is the Phone Contact Tool?

The Phone Contact Tool enables churches to:
✅ Provide a click-to-call option for website visitors.
✅ List multiple contact numbers for different departments.
✅ Set availability hours to avoid calls outside of work hours.
✅ Offer mobile-friendly calling with a one-tap dial function.

💡 Why It Matters: People often prefer real-time communication for immediate support. The Phone Contact Tool ensures that visitors can connect with the right person when they need help.

2. Adding the Phone Contact Tool to Your Panel

Step 1: Enable the Tool

  1. Log in to your Connect Dashboard.
  2. Navigate to Customize Tools.
  3. Click “Add Tool” and select Phone Contact.
  4. Click the down arrow next to the tool to open settings.

3. Customizing the Phone Contact Tool

Step 2: Naming and Display Settings

  • Tool Title – This is displayed in the Connect panel.
    ✅ Example: “Call Our Church” or “Speak with a Pastor”
  • Panel Title – The text shown when users open the tool.
    ✅ Example: “Need to talk? Give us a call!”
  • Visibility – Set when the tool should appear:
    • Always (Recommended for continuous access.)
    • Working Hours Only (Prevents calls outside of set hours.)
    • After Hours Only (For emergency or urgent support only.)

💡 Tip: If you don’t want members calling at night, set this tool to Working Hours Only.

4. Adding Contact Locations and Numbers

Step 3: Creating Call Locations

  1. Click “Add New Contact Location”.
  2. Enter the Name of the Contact (e.g., Pastor John or Church Office).
  3. Enter the Phone Number.
  4. (Optional) Add an Address if calls should be location-specific.
  5. (Optional) Set Work Hours for availability.
  6. Click “Update” to save changes.

💡 Example Contact Locations:
✅ Church Office – (555) 555-5555
✅ Prayer Hotline – (555) 123-4567
✅ Youth Pastor – (555) 987-6543

5. How Visitors Use the Phone Contact Tool

Once the tool is active, visitors can:
📱 Tap the contact button to instantly dial from their mobile phone.
📞 Click the phone number to initiate a call from a computer (if supported).

💡 Tip: Ensure numbers are correct and up to date to avoid misdirected calls.

6. Saving and Testing the Phone Contact Tool

Step 4: Save and Preview

  1. Click “Save” to apply changes.
  2. Open your website and click on the Phone Contact Tool to test dialing.
  3. Ensure numbers work correctly and availability settings function as expected.

7. Best Practices for Managing Church Calls

✅ Use clear labels – Name contacts based on their role (e.g., Pastoral Care, Prayer Line).
✅ Limit after-hours calls – Prevent unwanted late-night calls with set work hours.
✅ Regularly update numbers – Ensure all listed contacts are correct and available.
✅ Test the tool monthly – Call each number to confirm the system is working.

Next Steps

Now that your Phone Contact Tool is set up, explore other Connect tools to enhance engagement. Need help? Contact support@ministrydesigns.org or visit ministrydesigns.com.